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Terms of Service

Please read the following carefully. It governs your use of Tradiency and related services.

Last Updated: 15 of March, 2026
Effective Date: 15 of March, 2026

1. Introduction and Acceptance

These Terms of Service, together with any documents expressly incorporated by reference, including our Privacy Policy and any additional terms applicable to a specific feature, product, or subscription plan, form a legally binding agreement between Tradiency, (“Tradiency,” “Company,” “we,” “us,” or “our”), and the person or entity accessing or using the Services (“User,” “you,” or “your”).

These Terms govern your access to and use of our websites, software, web applications, mobile applications, APIs, educational content, data visualisations, analytics tools, community features, communications, and related services (collectively, the “Services”).

By creating an account, clicking to accept, purchasing a Subscription, or otherwise accessing or using the Services, you confirm that:

  1. you have read, understood, and agree to be bound by these Terms;
  2. you have the legal capacity and authority to enter into these Terms; and
  3. if you are using the Services on behalf of a company or other entity, you are authorised to bind that entity, and “you” includes that entity.

If you do not agree to these Terms, you must not access or use the Services.

2. Important Notices

The Services are provided for educational, informational, and software-tool purposes only. Tradiency is not a broker, investment adviser, financial planner, tax adviser, legal adviser, or fiduciary. Nothing in the Services constitutes a recommendation, solicitation, endorsement, or offer to buy, sell, hold, or trade any financial instrument, security, derivative, or digital asset.

Trading and investing involve substantial risk. You may lose some or all of your capital. Past performance is not indicative of future results. You remain solely responsible for all decisions you make and all activity that occurs through your account.

Nothing in these Terms excludes or limits any rights you may have under Applicable Law that cannot lawfully be excluded or limited.

3. Definitions

For the purposes of these Terms:

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with the Company.

“Applicable Law” means any law, regulation, rule, code, ordinance, directive, order, or regulatory requirement applicable to the Services, the Company, or you.

“Content” means all text, graphics, charts, audio, video, images, software, code, documents, educational materials, branding, and other materials made available through the Services.

“Minor User” means a person under the age of legal majority in their jurisdiction.

“Services” has the meaning given in Section 1.

“Subscription” means a paid, time-limited or recurring access plan for specified Services or features.

“User Content” means any data, content, comments, files, media, communications, or materials that you upload, post, transmit, submit, or otherwise make available through the Services.

4. Eligibility

You may use the Services only if:

  1. you are at least the age of legal majority in your jurisdiction; or
  2. you are a Minor User using the Services with the express permission and active supervision of a parent or legal guardian who agrees to these Terms on your behalf and remains fully responsible for your use.

You represent and warrant that your use of the Services does not violate any Applicable Law. We may suspend, restrict, or refuse access where use of the Services would be unlawful, restricted, or commercially impracticable.

5. Changes to the Terms and the Services

We may modify these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting an updated version on our website, updating the “Last Updated” date, or notifying you through the Services or by email.

Changes will become effective on the date stated in the updated Terms unless Applicable Law requires a longer notice period. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the revised Terms.

We may also change, suspend, discontinue, or update any part of the Services at any time, including features, pricing, availability, integrations, data sources, and content. Where required by Applicable Law, we will provide notice.

6. Nature of the Services

Tradiency provides software tools, educational content, analytics, visualisations, community features, and related resources intended to help users understand trading, markets, finance, and risk.

You acknowledge and agree that:

  1. the Services are general in nature and are not tailored to your personal circumstances;
  2. the Services are not intended to provide regulated financial advice or professional advice of any kind;
  3. any examples, scenarios, demonstrations, models, commentary, or educational materials are illustrative only;
  4. the Services may include assumptions, estimates, summaries, third-party information, or simplified explanations; and
  5. no fiduciary, advisory, agency, brokerage, or professional-client relationship is created between you and Tradiency.

7. Account Registration and Security

To access some or all of the Services, you may be required to create an account.

You agree to:

  1. provide accurate, complete, and current registration information;
  2. keep your information up to date;
  3. maintain the confidentiality of your login credentials;
  4. use a strong password and take reasonable security precautions; and
  5. notify us promptly at [email protected] if you suspect unauthorised access, misuse, or compromise of your account.

You are responsible for all activity occurring under your account, except to the extent caused by our breach of Applicable Law or failure to maintain appropriate security measures.

We may require identity verification, age verification, guardian confirmation, or additional information where reasonably necessary for security, fraud prevention, legal compliance, or account recovery.

8. Subscription Plans, Billing, and Payments

8.1 Paid Services

Some Services require payment of fees. By purchasing a Subscription, you agree to pay all applicable fees, charges, and taxes disclosed to you at checkout.

8.2 Currency

Unless otherwise stated, prices are displayed and charged in GBP (£).

8.3 Recurring Billing

If you purchase a recurring Subscription, you authorise us and our payment processors to charge the applicable subscription fee, and any applicable taxes, on a recurring basis at the interval disclosed at checkout until you cancel.

8.4 Renewal

Recurring Subscriptions automatically renew unless cancelled before the renewal date in accordance with the cancellation procedures described in your account, checkout flow, or confirmation email.

8.5 Price Changes

We may change Subscription prices from time to time. For recurring Subscriptions, price changes will take effect no earlier than the next renewal period after any notice required by Applicable Law.

8.6 Trials and Promotions

We may offer free trials, discounts, promotional pricing, credits, or coupon codes. We may set eligibility criteria, usage limits, and expiry dates, and we may modify or withdraw promotions at any time to the extent permitted by law.

8.7 Failed Payments

If a charge is declined, reversed, or unpaid, we may suspend or restrict access to paid features until payment is successfully completed.

8.8 Taxes

You are responsible for any sales, VAT, GST, withholding, or similar taxes, duties, or charges applicable to your purchase, other than taxes based on our net income.

9. Cancellation, Cooling-Off Rights, and Refunds

9.1 General

Except where required by Applicable Law, fees are non-refundable once paid. However, nothing in these Terms limits any statutory cancellation, refund, or consumer rights that cannot lawfully be excluded.

9.2 Consumer Cooling-Off Rights

If you are a consumer purchasing at a distance, you may have a statutory right to cancel within a specified cooling-off period under Applicable Law.

9.3 Immediate Access to Digital Content

If the Services include digital content or digital services supplied immediately after purchase, and you request immediate access before any statutory cooling-off period expires, you expressly:

  1. request that we begin supplying the digital content or digital services immediately; and
  2. acknowledge that, where permitted by Applicable Law, you may lose or reduce your statutory cancellation right once supply begins or once the digital content is accessed, downloaded, streamed, or otherwise made available.

9.4 Services Started During Cooling-Off Period

If you ask us to begin providing services during a statutory cancellation period and then exercise a lawful cancellation right, we may deduct or charge a proportionate amount for the value of services supplied up to the time of cancellation to the extent permitted by Applicable Law.

9.5 Faulty Digital Content or Services

Nothing in these Terms excludes any statutory remedies you may have if digital content or digital services are faulty, not as described, not fit for purpose, or otherwise fail to conform with Applicable Law.

9.6 Cancellation Method

You may cancel recurring Subscriptions through your account settings where available, or by contacting us at [email protected]. Cancellation takes effect at the end of the current paid billing period unless Applicable Law requires otherwise.

10. Licence Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable licence to access and use the Services and Content solely for your own lawful personal use or internal business use, as applicable.

This licence does not transfer any ownership rights in the Services or Content.

11. Restrictions on Use

You must not, and must not permit any third party to:

  1. copy, reproduce, distribute, republish, scrape, mirror, frame, or exploit the Services or Content except as expressly permitted by these Terms;
  2. reverse engineer, decompile, disassemble, decode, adapt, or attempt to derive source code or underlying models, except to the extent such restriction is prohibited by law;
  3. modify, create derivative works from, or commercially exploit the Services or Content;
  4. sell, resell, rent, lease, sublicense, share, or provide access to the Services on a bureau, service-provider, or white-label basis without our prior written consent;
  5. use the Services to build or train a competing product, service, dataset, model, or analytics tool;
  6. bypass, disable, interfere with, or circumvent security measures, rate limits, access controls, or technical restrictions;
  7. use bots, scripts, crawlers, or automated means to extract data except where expressly authorised by us in writing;
  8. access non-public areas of the Services or test the vulnerability of our systems without permission;
  9. upload malware, malicious code, or harmful content;
  10. use the Services for unlawful, fraudulent, abusive, harassing, defamatory, infringing, or deceptive conduct; or
  11. use the Services in a manner that could damage, disable, overburden, or impair the Services or other users’ experience.

12. Acceptable Use and Community Conduct

Where the Services include forums, chat, community spaces, comments, direct messages, or user interaction, you agree to behave lawfully and respectfully.

You must not:

  1. harass, abuse, threaten, stalk, intimidate, or impersonate any person;
  2. post misleading, fraudulent, manipulative, or unlawful content;
  3. post content that infringes intellectual property, privacy, publicity, confidentiality, or other rights;
  4. encourage illegal conduct or harmful financial conduct;
  5. post spam, scams, unsolicited promotions, or repetitive content; or
  6. attempt to manipulate, solicit, or exploit other users.

We may moderate, remove, restrict, or report content or accounts where we reasonably believe this is necessary to protect users, enforce these Terms, comply with law, or protect our legitimate interests.

13. User Content

You retain ownership of your User Content, subject to the rights you grant below.

By submitting or making available User Content through the Services, you grant Tradiency a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, copy, reproduce, adapt, modify, format, publish, distribute, display, and otherwise use that User Content solely as reasonably necessary to:

  1. operate, provide, secure, maintain, improve, and support the Services;
  2. create backups and technical copies;
  3. investigate abuse, fraud, or violations of these Terms; and
  4. comply with legal obligations.

You represent and warrant that:

  1. you own or control all rights necessary to submit the User Content;
  2. your User Content does not violate Applicable Law or third-party rights; and
  3. your User Content is accurate to the extent it purports to state facts.

We are not obliged to monitor User Content, but we may remove or disable access to any User Content at our discretion.

14. Feedback

If you provide ideas, feedback, suggestions, or proposals regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up right to use, reproduce, modify, commercialise, and otherwise exploit that Feedback without restriction or compensation to you.

15. Intellectual Property Rights

The Services and all associated intellectual property rights, including software, source and object code, design, selection, arrangement, branding, trademarks, logos, databases, charts, educational materials, text, images, audiovisual material, and other Content, are and remain the exclusive property of Tradiency or its licensors.

Except for the limited licence expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

You must not remove, obscure, or alter any copyright, trademark, proprietary, or other notices.

The Services may incorporate, rely on, or link to third-party services, data providers, brokers, payment processors, hosting providers, community platforms, analytics providers, or external websites.

We do not control and are not responsible for third-party services, third-party terms, or third-party content. Your use of third-party services is solely between you and the relevant third party and may be subject to separate terms and privacy policies.

Without limiting the foregoing, market data, prices, charts, indicators, news, or analytics supplied through the Services may be delayed, incomplete, inaccurate, unavailable, reformatted, or withdrawn by third-party providers at any time. You agree not to rely on such information as error-free or as a substitute for your own independent judgment.

17. Privacy and Data Protection

Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal data. By using the Services, you acknowledge that we may process personal data in accordance with the Privacy Policy and Applicable Law.

Where required, you consent to receiving service-related communications electronically, including confirmations, notices, billing messages, technical alerts, and updates about your account.

18. Availability, Maintenance, and Security

We use reasonable care and skill in providing the Services, but we do not guarantee that the Services will always be uninterrupted, secure, error-free, or available at all times.

We may suspend access for maintenance, upgrades, emergency changes, legal reasons, or security incidents.

You acknowledge that no online system is completely secure. You are responsible for using appropriate device security, internet security, and access controls on your side.

19. Beta Features

We may designate certain features as beta, test, pilot, early access, or experimental. Such features may be incomplete, unstable, or changed or withdrawn at any time.

Unless otherwise required by law, beta features are provided on an “as available” basis without any commitment as to reliability, continuity, or support.

20. Suspension and Termination

20.1 By You

You may stop using the Services at any time. You may cancel your Subscription as set out in Section 9.

20.2 By Us

We may suspend, restrict, or terminate your access, with or without notice where reasonably necessary to:

  1. enforce these Terms;
  2. protect the Services, users, or third parties;
  3. investigate suspected fraud, abuse, infringement, or unlawful conduct;
  4. comply with law, court order, regulator request, or sanction requirement;
  5. address security or technical issues; or
  6. respond to non-payment.

20.3 Effect of Termination

Upon termination:

  1. your right to access and use the Services immediately ceases;
  2. any licence granted to you under these Terms ends;
  3. we may delete or disable access to your account, data, or User Content in accordance with our retention practices and Applicable Law; and
  4. provisions that by their nature should survive will survive, including provisions on payment obligations, intellectual property, disclaimers, limitations of liability, indemnity, dispute resolution, and general legal terms.

21. Disclaimers

To the fullest extent permitted by law, and subject to any non-excludable consumer rights:

  1. the Services and Content are provided on an “AS IS” and “AS AVAILABLE” basis;
  2. we do not warrant that the Services will meet your requirements, produce any trading result, or be uninterrupted, secure, accurate, or error-free;
  3. we disclaim all implied warranties, conditions, representations, and terms, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement; and
  4. we do not warrant that any educational material, analysis, software output, alert, or insight is complete, current, profitable, or suitable for your particular objectives.

Nothing in this Section limits any rights you may have under Applicable Law in relation to digital content or digital services supplied to consumers.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  1. death or personal injury caused by negligence;
  2. fraud or fraudulent misrepresentation;
  3. wilful misconduct; or
  4. any liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, to the fullest extent permitted by law:

  1. we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, opportunity, anticipated savings, data, or trading losses;
  2. we are not liable for losses arising from your trading or investment decisions, reliance on educational content, third-party services, market movements, outages, delay, or data inaccuracies; and
  3. our aggregate liability arising out of or in connection with the Services or these Terms shall not exceed the greater of:
    (a) the total amount actually paid by you to us for the Services in the 12 months immediately preceding the event giving rise to the claim; or
    (b) £100 if you have not paid us anything.

If you are a business user, you acknowledge that the limitations in these Terms are reasonable and reflect the allocation of risk between the parties.

23. Indemnity

If you are using the Services in a business capacity, or on behalf of a business or other entity, you agree to indemnify, defend, and hold harmless Tradiency, its Affiliates, officers, directors, employees, contractors, licensors, and agents from and against any claims, demands, actions, proceedings, damages, losses, liabilities, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to:

  1. your use of the Services;
  2. your breach of these Terms;
  3. your User Content;
  4. your violation of Applicable Law; or
  5. your infringement of any third-party rights.

If you are a consumer, this Section applies only to the extent permitted by Applicable Law.

24. Export Control, Sanctions, and Restricted Use

You represent and warrant that you are not located in, organised in, or ordinarily resident in a country or territory subject to comprehensive trade sanctions applicable to the Services, and that you are not a person or entity subject to applicable sanctions, trade restrictions, or export-control prohibitions.

You must not use, export, re-export, transfer, or make available the Services in violation of export control or sanctions laws.

25. Complaints and Support

Questions, complaints, and support requests should be sent to:

Tradiency
Email: [email protected]

We may ask you for information needed to verify your identity, investigate the issue, and resolve your request.

26. Governing Law and Dispute Resolution

If you are a consumer, these Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales, except that you will also retain the benefit of any mandatory protections afforded to you by the laws of the country in which you reside. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you are acting in the course of business, these Terms and any non-contractual obligations arising out of or in connection with them shall be governed exclusively by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

Nothing in this Section prevents either party from seeking urgent injunctive or equitable relief in any court of competent jurisdiction.

27. Electronic Communications

You consent to receiving communications from us electronically, including by email, in-app message, dashboard notice, or website posting. You agree that electronic communications satisfy any legal requirement that such communications be in writing, except where Applicable Law requires otherwise.

28. Assignment

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, subcontract, delegate, or novate any of our rights or obligations under these Terms, provided that doing so does not reduce any mandatory consumer rights you may have.

29. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Tradiency regarding the Services and supersede all prior or contemporaneous understandings, communications, and proposals relating to the same subject matter.

30. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

31. No Waiver

Any failure or delay by us in exercising any right, remedy, power, or privilege under these Terms shall not operate as a waiver of that or any other right, remedy, power, or privilege.

32. Third-Party Rights

Except for our Affiliates, licensors, and indemnified parties where expressly stated, no person other than you and Tradiency shall have any right to enforce these Terms.

33. Language

These Terms are drafted in English. If they are translated, the English version shall prevail to the extent permitted by law in the event of any inconsistency.

34. Contact

For all legal notices, support queries, or complaints, contact:

[email protected]