Support and pre-purchase recovery
Contact and support
Choose the owned route that matches your question, or email Tradiency directly for account, access, technical, policy, or pre-purchase support.
Support can clarify the education and access process. It cannot provide personal financial advice, trade signals, or guaranteed trading outcomes.
Choose the right route
Start with the source that owns the answer.
This keeps pricing facts, public education, common questions, and direct support clear and recoverable.
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Pricing and access
Review the course fee, included member access, checkout handoff, billing context, and refund criteria before purchasing.
Review Pricing & Access -
Course and framework questions
Use Learn for public curriculum, market-structure concepts, the Permission Gate, and the education-only scope.
Explore Learn -
Common questions
Check concise answers about access, refunds, risk, product status, and why Tradiency is not a signal service.
Read the FAQ -
Direct support
Email for pre-purchase, account, access, technical, or policy questions. No form or account creation is required.
Email [email protected]
Direct support method
Email Tradiency support.
Use a clear subject line for a pre-purchase, account, access, technical, or policy question. Include only the context needed to understand the issue.
[email protected]- Useful context
- The page or access area involved, what you expected, and a concise description of what happened.
- Screenshots
- Redact personal, payment, brokerage, and account information before attaching an image.
- Purchase questions
- Review Pricing & Access first so your question can refer to the current owned offer and policy terms.
Keep sensitive details private
What not to send
Support does not need private trading or payment credentials to understand a general access or policy question.
- Passwords or one-time authentication codes
- Payment-card or bank details
- Brokerage credentials or private trading-account data
- API keys or recovery codes
- Unredacted screenshots containing personal or financial information
Preparing to purchase
Review the owned offer before any external handoff.
Pricing is the only marketing page that owns the external checkout transition. Contact remains a support and recovery page.